Your Data and Security at BOS Afora
BOS Afora holds your sales, expenses, stock and customer debts, so you should know where they live, who can see them and what happens when you leave. This page states what BOS Afora does today, in plain language.
If you need more detail for your own records or compliance, email hello@chuksforge.com.
Last updated 2026-10-22
Where your records are stored
Your records are stored in a managed cloud database. The servers that process your messages run on a cloud hosting service, and short-lived working data is held in a temporary cache. Receipt and invoice PDFs are kept privately and opened through expiring links.
Bank account numbers entered for commission payouts are encrypted before they are stored.
Who can see your records
- You, the owner. Every request in the app is limited to your own account.
- Staff you invite. A staff member sees your data for the one branch they are assigned to, and nothing for other branches.
- Authorised ChuksForge team members with administrator access. They can see account data to run and support the service. Administrator actions, logins, billing events, exports and account deletions are written to an audit log.
AI services that process your messages
BOS Afora reads most messages with its own rules. When a message cannot be read that way, its text is sent to a third-party AI service to be interpreted. Voice notes are sent to a third-party AI service to be transcribed. These AI calls are also logged in a monitoring service we use to check that the AI is working properly.
That is why chat and voice notes need an internet connection. Copies held by those services follow their own retention rules.
Payments
You pay through the Paystack or Flutterwave checkout. If you pay by card, your plan can renew automatically, and you can switch that off, or remove a saved card, from the Upgrade screen at any time. Bank transfer and USSD payments never renew by themselves, and you are told before an automatic charge happens.
Keeping your records yours
- Entries are never erased. When you cancel or correct one, the original is marked as reversed and stays on record.
- Your records are tied to your account, so they are available on any device when you sign in. Losing a phone does not lose your records.
- You can export to Excel (.xlsx). Starter includes the last 90 days, Pro includes all-time history, and the Free plan includes the current month.
Deleting your account
Open Settings, then Data & Privacy, or ask BOS in Chat to delete your data. Deleting is immediate and cannot be undone. There is no 30 day grace period, and the delete screen says so before you confirm.
Deletion erases your transactions, customers, inventory, reminders, daily summaries, invoices, receipts, chat history, notifications, branches, saved payment methods and stored files. It clears the business name, address, city, phone number and email from your account record.
Message logs are kept with their text and customer names removed. Payment, commission and consent records are kept. If you are owed a refund, ask for it before you delete.
Common questions
Where is my business data stored?
Your records are stored in a managed cloud database. The servers that process your messages run on a cloud hosting service, short-lived working data is held in a temporary cache, and receipt and invoice PDFs are kept privately and opened through expiring links.
Read the data and security page →Who can see my business records?
Every request is limited to your own account. A staff member you invite sees your data for the one branch they are assigned to. Authorised ChuksForge team members with administrator access can see account data, and administrator actions, logins, billing events, exports and deletions are logged.
Read the data and security page →Is my data sent to AI services?
Some of it is. When BOS cannot read a message with its built-in rules, the text of that message is sent to a third-party AI service to be interpreted, and voice notes are sent to a third-party AI service to be transcribed. These AI calls are also logged in a monitoring service we use to check that the AI is working properly.
Read the data and security page →What happens to my records if I lose my phone?
Your records live in your BOS Afora account, so they are available on any device. Open app.bosafora.com in the browser on another phone and sign in to your account.
Can I take my records with me if I stop using BOS Afora?
Yes. You can export to Excel (.xlsx) with your full history, or sales only, or expenses only. Starter includes the last 90 days and Pro includes all-time history.
Can I delete my data?
Yes. Open Settings, then Data & Privacy, or ask BOS in Chat to delete your data. Deleting is immediate and cannot be undone, and there is no 30 day grace period. It erases your transactions, customers, inventory, reminders, daily summaries, invoices, receipts, chat history, notifications, branches, saved payment methods and stored files, and it clears the business name, address, city, phone number and email from your account. Payment, commission and consent records are kept. Copies held by the AI services that BOS uses follow those services' own retention.
Read what is stored and what deletion removes →See it on your own numbers
The Free plan gives you 75 transactions every month and needs no credit card.